Oracle announced that its low-code bot builder tool – a new feature to its Oracle Mobile Cloud Service – will make it easy for businesses to develop an AI chatbot.
According to Oracle, its bot builder tool is a one-stop place to design and train deep learning-based natural language understanding (NLU) models to comprehend and determine the intent of end-user conversations, design conversational dialog flows, and set up channel and enterprise data integration. This bot builder also allows chatbot developers to test and deploy bots using an available lifecycle management capability.
Chatbots built via Oracle platform, the company said, can support today’s popular chat channels, including Facebook Messenger, Skype, Slack, and digital voice assistants such as Amazon Echo and Google Home. Oracle added that chatbots can have the voice capabilities of Siri (Apple), Cortana (Microsoft) and Voice (Google).
“Leveraging a powerful AI foundation comprised of machine learning, cognitive and knowledge services, dialog and context, and deep learning, the updated Oracle Mobile Cloud enables enterprises to build applications that can automate more engaging conversations at scale,” Oracle said.
Amit Zavery, Senior Vice President, Product Development, Oracle Cloud Platform, said that consumers are dramatically moving away from websites and traditional mobile applications to messaging channels. Because of this shift, Zavery said, it is critical for businesses to support stakeholders’ preferred channels.
“Our early access to the new intelligent bots capabilities is exciting as it has equipped us with a conversational channel that is more human (less business process) with our customers,” Ryan Klose, general manager, technology and innovations at National Pharmacies, said in a statement.